Return Policy

Return Policy

At Winifred Mills, we want you to love your purchase. If you're not entirely satisfied, we've got you covered. Please review our return policy for a hassle-free experience:

Eligibility for Returns:

1. To be eligible for a return, the item must be unused, unworn, and in the same condition as received.
2. Returns must be initiated within 14 days of the purchase date.
3. Items marked as final sale are not eligible for return.

Return Process:

1. Contact our Customer Support team at customercare@winifredmills.com with your order number and details of the item you wish to return.
2. Our Customer Support team will initiate the return process on your behalf.
3. You will receive an email with a prepaid shipping label and instructions on packaging the return.

Return Shipping:

1. Winifred Mills covers the cost of return shipping for eligible returns.
2. Attach the provided prepaid shipping label to the return package.
3. Our team will arrange for Aramex to collect the shipment at a time convenient for you.

 Refund Process:

1. Once your return is received and inspected, we will send you an email notification.
2. If the return is approved, a refund will be processed to the original method of payment within 7-10 business days.

Exchanges:

We currently do not offer direct exchanges. If you would like to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Support team immediately. We will work swiftly to resolve the issue by providing a replacement or refund.

Cancellation Policy:

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming your purchase.

Contact Information:

For any return-related inquiries or assistance, please contact our Customer Support team at customercare@winifredmills.com.

Thank you for choosing Winifred Mills. We are committed to ensuring your satisfaction with our products and services.