Customer Service

At Winifred Mills, we are dedicated to providing excellent customer service. Our Customer Service Policy outlines our commitment to ensuring a positive shopping experience for our valued customers:

1. Customer Support
Our Customer Support team is available to assist you with any inquiries, concerns, or assistance needed.

Contact us via email at, and our team will respond promptly during business hours.

2. Order Assistance:

If you require assistance with placing an order, modifying an order, or tracking an order, our Customer Support team is here to help. 

Please include your order number in all communication for efficient assistance.

3. Returns and Exchanges:

Winifred Mills covers the cost of return shipping for eligible returns. Initiate a return by contacting our Customer Support team.

For exchanges, we recommend placing a new order for the desired item and initiating a return for the unwanted item.

4. Timely Responses:

We strive to respond to customer inquiries within 24 hours during business days. Responses may take longer during weekends or holidays.

5. Privacy and Security:

We prioritize the privacy and security of your personal information. Refer to our Privacy Policy for details on how we handle and protect your data.

6. Professionalism:

Our Customer Support team is committed to providing professional, courteous, and respectful service in all interactions.

7. Feedback and Improvement:

We welcome customer feedback to continuously improve our products and services.

Feel free to share your experiences or suggestions at

8. Product Information:

Our team is knowledgeable about our products and can provide information on sizing, materials, and styling advice.

Visit our website or contact Customer Support for any product-related inquiries.

9. Order Cancellations:

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming your purchase.

10. Community Engagement:

Join our community on social media for the latest updates, promotions, and to connect with other Winifred Mills enthusiasts.

Contact Information:

Customer Support:


Thank you for choosing Winifred Mills. We are committed to making your shopping experience seamless, enjoyable, and positively memorable.

Contact Information: For privacy-related inquiries or concerns, please contact our Privacy Team at

Thank you for choosing Winifred Mills. We value your trust, and your privacy is of utmost importance to us.