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    Customer Service

    If you need help placing an order, tracking your purchase, arranging your return, choosing the right size and fit or managing your WinifredMills.com account, our Customer Service team will be happy to help.

    Please send us an email or call us using the information provided below. Please allow 24-48  hours for a member of our team to contact you regarding your query.

    CUSTOMER SERVICE CONTACTS

    Phone

    Email

    RETURNS

    If you placed an order as a guest or have any problems accessing your account please contact info@winifredmills.com to request your return.

    For more information on returning items, including the returns address, please see our Returns Policy.

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    Winifred Mills

    Winifred Mills UK US Euro Japan Australia
    XSS 6 2 34 5 6
    XS 8 4 36 7 8
    S 10 6 38 9 10
    M 12 8 40 11 12
    L 14 10 42 13 14
    XL 16 12 44 15 16
    2XL 18 14 46 17 18
    3XL 20 16 48 19 20
    4XL 22 18 50 21 22
    5XL 24 20 52 23 24

    Our measurements are proportioned to fit the fuller figured woman.  For a smaller frame, choose a size smaller than your usual size.
    Size Chart Chest
    Inches    		 Waist
    Inches    		 Hips
    Inches
    XXS 35" 30" 38"
    XS 36" 30" 40"
    S 38" 31" 42"
    M 40" 32" 44"
    L 42" 34" 46"
    XL 44" 36" 48"
    2XL 46" 38" 50"
    3XL 48" 40" 52"
    4XL 50" 42" 54"
    5XL 52" 44" 56"

    For the best fit, measure over the undergarments you'll be wearing. Stand with your feet approximately 12" apart.  Bust: Measure around the chest at the fullest part of the bust. The tape should be held securely around the body but not tight.  Natural Waist: Measure around your waist at the narrowest part. The tape should be held securely around the body but not tight.

     

    SHIPPING
    We ship all domestic and international orders using Aramex Express. 

    Shipment confirmation and Order Tracking:Shipping confirmation and Tracking information is provided by us. 

    Damages:
    We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

    Customs, duties, and taxes:
    We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

    Contact us at customercare@winifredmills.com for any further details.

    General Information

    The goods will be delivered to the address that was stated when the order was placed. If the recipient’s address is stated incorrectly, the customer shall bear the additional costs incurred. The same applies if the goods cannot be delivered. The preparation and shipping costs shall be borne by WINIFRED MILLS for deliveries to the specified countries. The goods will be sent through a delivery firm selected by WINIFRED MILLS, directly to the address specified by the customer. WINIFRED MILLS is entitled to perform partial deliveries.

    NON-SIGNATURE DELIVERY

    Aramex can deliver to certain destinations without obtaining a signature. Please note, that if you choose this option and no signature is collected, either leaving in a safe place or with a neighbour, you agree to our terms and conditions and, confirm that WINIFRED MILLS can leave your package(s) outside the premises at the shipping address provided by you or with a neighbour without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, Aramex may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.

    RETURNS

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To initiate a return, you can contact us at customercare@winifredmills.com. We will arrange with Aramex to collect the item.  Upon inspection and acceptance a refund will be processed.

    You can always contact us for any return question at customercare@winifredmills.com.

    Refunds
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a one working day.

    You will be responsible for paying for the shipping costs for the returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


    Exchanges

    If you need to exchange an item, send us an email at customercare@winifredmills.com for further information.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

    For sale items only, our policy has a 14 day cancellation period starting from the day after you receive the goods. You must inform us within this time that you will be returning the goods and wanting a refund/exchange/credit note, and we must receive the physical goods back within 28 days.

    To be eligible for a return, your item must be unused and in the same condition that you received it.

    There are certain situations where only partial refunds are granted: 

    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error; 
    - Any item that is returned more than 30 days after delivery; 

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. 


    If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@winifredmills.com.

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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