SHIPPING & RETURNS
We ship all domestic and international orders using Aramex Express.
Shipment confirmation and Order Tracking:Shipping confirmation and Tracking information is provided by us.
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Customs, duties, and taxes:
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Contact us at firstname.lastname@example.org for any further details.
The goods will be delivered to the address that was stated when the order was placed. If the recipient’s address is stated incorrectly, the customer shall bear the additional costs incurred. The same applies if the goods cannot be delivered. The preparation and shipping costs shall be borne by WINIFRED MILLS for deliveries to the specified countries. The goods will be sent through a delivery firm selected by WINIFRED MILLS, directly to the address specified by the customer. WINIFRED MILLS is entitled to perform partial deliveries.
Aramex can deliver to certain destinations without obtaining a signature. Please note, that if you choose this option and no signature is collected, either leaving in a safe place or with a neighbour, you agree to our terms and conditions and, confirm that WINIFRED MILLS can leave your package(s) outside the premises at the shipping address provided by you or with a neighbour without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, Aramex may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, you can contact us at email@example.com. We will arrange with Aramex to collect the item. Upon inspection and acceptance a refund will be processed.
You can always contact us for any return question at firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a one working day.
You will be responsible for paying for the shipping costs for the returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you need to exchange an item, send us an email at email@example.com for further information.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For sale items only, our policy has a 14 day cancellation period starting from the day after you receive the goods. You must inform us within this time that you will be returning the goods and wanting a refund/exchange/credit note, and we must receive the physical goods back within 28 days.
To be eligible for a return, your item must be unused and in the same condition that you received it.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
- Any item that is returned more than 30 days after delivery;
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.